ÿþ<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html><head> <!-- CHANGE THE NEXT THREE LINES --> <title>Vis-Home</title> <meta name="Description" content="Vis-Home. More than just a Floor Plan."> <meta name="KeyWords" content="floor plan, interactive, real estate, marketing, web, presentation, property, floorplan"> <!-- CHANGE THE ABOVE THREE LINES --> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <META name="Copyright" content="Copyright 2006 Vis-Home Inc. http://www.vis-home.com/"> <META name="Publisher" content="Vis-Home Inc. http://www.vis-home.com"> <META http-equiv="Content-Language" content="en"> <META name="revisit-after" content="15 days"> <META name="robots" content="index, follow"> <META name="Rating" content="General"> <META name="Robots" content="All"> <link rel=StyleSheet href="corporatestyle.css" type="text/css" media="screen"> <script language="JavaScript" src="javascripts.js"></script> <script language="JavaScript" src="pop-closeup.js"></script> </head> <BODY BGCOLOR="#FFFFFF" background="picts/background-main.jpg" TEXT="#000000" LINK="#4E172A" VLINK="#4E172A" ALINK="#666666" leftmargin="0" rightmargin="0" topmargin="0" bottommargin="0" marginheight="0" marginwidth="0"> <!-- PAGE TABLE--> <TABLE cellpadding="0" cellspacing="0" border="0" width="100%" HEIGHT="100%"><tr><td align="LEFT" Valign="TOP"> <img src="picts/stretchbar-top.jpg" width="100%" height="5" alt="image"><br> <script language="JavaScript" src="header.js"></script> <script language="JavaScript" src="ruler.js"></script> <TABLE cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td> <IMG SRC="picts/services.jpg" border="0" width="100%" height="125" alt="image"><BR> </td></tr><tr><td bgcolor="#999999" background="picts/split-bar.gif"> <IMG SRC="picts/spacer.gif" HEIGHT="16" WIDTH="15" border="0" alt="image"><BR> </td></tr></table> <script language="JavaScript" src="menu.js"></script> <!-- OUTER TABLE--> <TABLE cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="CENTER" Valign="TOP"> <!-- SPLIT TABLE--> <TABLE cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align=LEFT Valign=TOP WIDTH="140"> <IMG SRC="picts/spacer.gif" HEIGHT="275" WIDTH="140" border="0" alt="image"><BR> </td><td align="CENTER" Valign="TOP"> <!-- CONTENT TABLE --> <TABLE cellpadding="0" cellspacing="15" border="0" width="100%"><tr><td ALIGN="LEFT" VALIGN="TOP"> &nbsp;<br> </td><td align="left" Valign="TOP" width="519"> <p class="just" align="center"><font face="Verdana"><b><font size="5"> <a name="Frequently Asked Questions.">Frequently Asked Questions</a><br> </font></b><br> </font></p> <p><font face="Verdana"> <!-- CONTENT TABLE --></font><span class="list"><font face="Verdana"> <font size="4">1. Ordering.</font><br> <a href="#Q._How_do_I_order_PicturePlan">How do I order PicturePlan&#8482;?</a><br> <a href="#Q._What_Square_Footage_should_I_specify_in_the_order_form_">What Square Footage should I specify in the order form?</a><br> <a href="#Q._Do_I_need_to_include_basement">Do I need to include the basement?</a><br> <a href="#Q._Do_I_need_to_include_garage">Do I need to include the garage?</a><br> <a href="#Q._I_do_not_know_my_MLS_yet._Can_I_still_order_a_PicturePlan">I do not know my MLS yet. Can I still order a PicturePlan&#8482;?</a><br> <a href="#Q._How_can_I_get_order_scheduled_on_certain_day">How can I get an order scheduled on a certain day?</a><br> <a href="#Q._What_is_CD_brochure_and_why_would_I_need_it">What is a CD brochure and why would I need one?</a><br> <a href="#Q._I_have_already_Showcase_account_with_realtor.com._Should_I_still_order_link"> I already have a Showcase account with Realtor.com. Should I still order a link?</a><br> <a href="#Q._What_is_custom_domain_and_why_would_I_need_it">What is a custom domain and why would I need it?</a><br> <a href="#Q._I_have_a_listing_in_a_distant_location._Can_I_still_order_a_PicturePlan"> I have a listing at a distant location. Can I still order a PicturePlan&#8482;?</a><br> <a href="#Q._Can_I_order_my_flyers_printed">Can I order my flyers printed?</a><br> <a href="#Q._I_already_have_tons_of_photos._Can_I_order_Floor_Plan_only">I already have tons of photos. Can I order a Floor Plan only?</a><br> </font></p> <p><font face="Verdana"><font size="4">2. Pricing.</font><br> <a href="#Q. How much is a PicturePlan for a house">How much is a PicturePlan&#8482; for a house?</a><br> <a href="#Q. I was quoted one price on ordering form, but my bill is much higher. How come"> I was quoted one price on the ordering form, but my bill is much higher. How come?</a><br> <a href="#Q._I_already_have_floor_plan._Can_I_get_a_price_break_for_that">I already have a floor plan. Can I get a price break for that?</a><br> <a href="#Q._Do_you_have_volume_discounts">Do you have volume discounts?</a><br> <a href="#Q._How_much_extra_do_you_charge_for_driving_to_remote_locations">How much extra do you charge for mileage?</a><br> <a href="#Q._How_do_I_pay_for_PicturePlan">How do I pay for PicturePlan&#8482;?</a><br> <a href="#Q._What_happens_to_people_who_does_not_pay">What happens to people who do not pay?</a><br> <br> </font></p> <p align="left"><font face="Verdana"><font size="4">3. Process.</font><br> <a href="#How_long_it_takes_to_create_a_PicturePlan">How long does it take to create a PicturePlan&#8482;?</a><br> <a href="#Do_I_need_to_present_during_the_appointment">Do I need to be present during the appointment?</a><br> <a href="#Who_tells_you_what_shots_to_take">Who tells you what photos to take?</a><br> <a href="#What_happens_if_there_is_overcast_or_rainy_day">What happens if I schedule for an overcast or rainy day?</a><br> <a href="#I_do_not_like_photos_that_you_took._What_now">I do not like the photos that you took. What now?</a><br> <a href="#How_PicturePlan_gets_to_MLS">How does PicturePlan&#8482; get to MLS?</a><br> <a href="#Why_my_PicturePlan_is_not_on_Realtor.com">Why is my PicturePlan&#8482; not on Realtor.com?</a><br> <a href="#Can_I_use_your_photos_for_MLS_and_other_purposes">Can I use your photos for MLS and other purposes?</a><br> <a href="#Why_printable_brochure_does_not_work">Why does my printable brochure not work?</a><br> <a href="#I_just_re-listed_property._Is_my_PicturePlan_lost">I just re-listed the property. Is my PicturePlan&#8482; lost?</a><br> <a href="#How_long_you_will_host_PicturePlan">How long will you host a PicturePlan&#8482;?</a></font></p> <p align="left"><font face="Verdana" size="4">4. Statistic Reports.</font></b><br> <a name="FAQstats" href="#I received statistics about online viewings of my PicturePlan">I received statistics about online viewings of my PicturePlan&#8482;. What these numbers are?</a></font><br> <a href="#How do you collect your statistic data for online viewings">How do you collect your statistic data for online viewings?</a></font><br> <a href="#How can I find prospect e-mail or other contact information out of IPs in your report">How can I find prospect e-mail or other contact information out of IPs in your report?</a><br> <a href="#Why some dates in my report are in the future">Why some dates in my report are in the future?</a><br> <a href="#Why do I need these reports">Why do I need these reports?</a></font></p> <p align="left">&nbsp;</p> <p align="left">&nbsp;</p> <p align="left"> </span> <BR> <IMG SRC="picts/paragraph-line.jpg" HEIGHT="3" WIDTH="100%" border="0" vspace="7"><BR> <BR> </p> <p align="left"> <!-- CONTENT TABLE --><span class="list"><font size="4" face="Verdana"> <a name="Q._How_do_I_order_PicturePlan">Q. How do I order a PicturePlan&#8482;?</a></font></span></p> <p align="left"><font face="Verdana"><span class="list"><font size="4">A.</font><br> Go to <a href="http://www.vis-home.com/orders">www.vis-home.com/orders</a> and fill out an order form. The process takes a couple of minutes. You will be given an estimated cost before placing the order. Our sales rep will call you within the next business day to schedule an appointment, unless you request another arrangement.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><font face="Verdana"><span class="list"><font size="4"> <a name="Q._What_Square_Footage_should_I_specify_in_the_order_form_">Q. What Square Footage should I specify in the order form?</a></font></span><br> <span class="list"><font size="4">A.</font><br> Put the known assessed footage of the house. If you do not know it, give a ball park figure. We need the footage to give you a realistic cost estimation and accurate scheduling, so there is no need to be certain up to a single square foot. Your final bill will be calculated from the actual footage that we measure.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><font face="Verdana"><span class="list"><br> <font size="4"><a name="Q._Do_I_need_to_include_basement">Q. Do I need to include the basement?</a><br> A.</font><br> Including the basement in the PicturePlan&#8482; increases your footage and price. On the other hand, a basement is an important feature of any property. A finished basement is a key selling point and an unfinished basement represents a lot of potential (or lack thereof). Major appliances, furnaces, heaters and plumbing conditions - all of these are very important to the buyer, so they would appreciate you including the basement. Rule of thumb - always include professionally finished basements; consider including even unfinished basements for walk- and look-outs. Leave out dirty and cluttered basements. If you are on a tight budget we can take a couple of extra shots of the basement without a floor plan for a nominal price.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><font face="Verdana"><span class="list"><font size="4"> <a name="Q._Do_I_need_to_include_garage">Q. Do I need to include the garage?</a><br> A.</font><br> You have to include the attached garage, since it is an indivisible part of the floor plan. A detached garage may be safely left out.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><font face="Verdana"><span class="list"><font size="4"> <a name="Q._I_do_not_know_my_MLS_yet._Can_I_still_order_a_PicturePlan">Q. I do not know my MLS yet. Can I still order a PicturePlan&#8482;?</a><br> A.</font><br> Absolutely. PicurePlan can be created without an MLS number. We need the number for linking PicturePlan&#8482; to Realtor.com and other web portals so please report it to us as soon as the property is listed.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><font face="Verdana"><span class="list"><font size="4"> <a name="Q._How_can_I_get_order_scheduled_on_certain_day">Q. How can I get an order scheduled on certain day?</a><br> A.</font><br> Request a certain date and we'll try to accommodate you. The more lead time we have the better chances your request will be satisfied. Statistically the least booked days are Fridays and weekends.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><font face="Verdana"><span class="list"><font size="4"> <a name="Q._What_is_CD_brochure_and_why_would_I_need_it">Q. What is a CD brochure and why would I need one?</a><br> A.</font><br> &nbsp;A CD brochure is a self-contained version of PicturePlan&#8482;, which can be used without an Internet connection. With the autorun feature&nbsp; PicturePlan&#8482; starts after the CD is put in the computer. The CDs are a great marketing tool; you can show off how you represent your listings to prospectiv clients - that's impressive. They also make a great closing gift for both sellers and buyers. An accurate floor plan comes in handy for buyers (remodeling, furniture, etc.) and the photos may have sentimental value for sellers. Most likely they will keep the CD for a long time. Since the label has your contact information you may get a call from them later, when they need the services of a Realtor® again. Some agents order a dozen and put them on a counter for buyers to grab. Some order hundreds and put them into Take-one box as a farming tool. So make sure to order at least 4 (buyer, seller and a couple for yourself). At $2 each you can't go wrong. Do not order too many; you can always order more when your stock is depleted. </span></font></p> <p align="left"><font face="Verdana"><span class="list">It also has all the photos in original resolution, so they can be printed out in good quality.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><span class="list"><font size="4" face="Verdana"> <a name="Q._I_have_already_Showcase_account_with_realtor.com._Should_I_still_order_link"> Q. I already have a Showcase account with realtor.com. Should I still order a link?</a></font></span></p> <p align="left"><font face="Verdana"><span class="list"><font size="4">A.</font><br> Yes. Having a Showcase account alone does not allow you to attach links to to your listing. We have an agreement with Homestore, which owns Realtor.com. We attach the red spinning house icon to your listing; you do not have to do anything. Effective March 14th 2006 having a Showcase account will save you the $20 fee.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><span class="list"><font face="Verdana"><font size="4"><br> <a name="Q._What_is_custom_domain_and_why_would_I_need_it">Q. What is a custom domain and why do I need one?</a><br> </font> </font></span><font face="Verdana"><span class="list"><font size="4">A.</font><br> Consider two URLs which are linked to the same PicturePlan&#8482; of 7707 Birchwood:<br> <b>www.vis-home.com/repository/mi/o/7707birchwood.html</b> and<br> <b> www.7707Birchwood.us.&nbsp; </b>The last one is much easier to remember. When people see this URL in a newspaper, TV ad or on a sign rider they are more likely to go look for it on the web. When you order a custom domain we register the requested domain name (usually address.us) and link this name to your regular PicturePlan&#8482;. It can be used to impress tour clients: &quot;I will get a special web site just for your house!&quot;. If your marketing plan includes different media types it's certainly a worthy feature.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><font face="Verdana"><span class="list">&nbsp;</span></font><span class="list"><font face="Verdana"> <font size="4"><a name="Q._I_have_a_listing_in_a_distant_location._Can_I_still_order_a_PicturePlan"> Q. I have a listing at a distant location. Can I still order a PicturePlan&#8482;?</a><br> </font> </font></span><font face="Verdana"><span class="list"><font size="4">A.</font><br> &nbsp;We charge for extra gas and time when our technicians have to go to a remote location. If driving time from our office is more than an hour we will call you for special arrangements. Those arrangements may include ordering a number of properties at the same location, longer lead time or charging extra fees.</span></font></p> <p align="left"><span class="list"><font face="Verdana">In case you want us to work on a property more than a day's drive away you must order at least 12 properties at the same location. Call us and we will make it happen.</font></span></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left">&nbsp;</p> <p align="left"><span class="list"><font face="Verdana"><font size="4"> <a name="Q._Can_I_order_my_flyers_printed">Q. Can I order my flyers printed?</a><br> </font> </font></span><font face="Verdana"><span class="list"><font size="4">A.</font><br> The flyer PDF files that we provide with PicturePlan&#8482; can be easily printed at your home printer, office or Kinko's. We can also do it for you. We print color flyers on extra bright brochure paper at $0.50 per page plus applicable postage. That option has to be ordered over the phone.</span></font></p> <p align="right"><font face="Verdana" size="1"><span class="list"> <a href="#Frequently Asked Questions.">Back to questions</a></span></font></p> <p align="left"><span class="list"><font face="Verdana"><font size="4"> <a name="Q._I_already_have_tons_of_photos._Can_I_order_Floor_Plan_only">Q. I already have tons of photos. Can I order a Floor Plan only?</a></font><br> </font></span><font face="Verdana"><span class="list"><font size="4">A.</font><br> Yes, just select &quot;Floor Plan&quot; in the &quot;service requested&quot; field when ordering on line. We will create a floor plan and attach one exterior photo only. You will get a price break but your photos won't be part of PicturePlan&#8482;.&nbsp; If you want us to incorporate your photos into PicturePlan&#8482; you will have to order a full service. &quot;Floor Plan&quot; option is recommended only for houses under construction.</span></font></p> <span class="list"> <p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><br> <font size="4"> <a name="Q. How much is a PicturePlan for a house">Q. How much is a PicturePlan&#8482; for a house?</a></font><br> <font size="4">A.</font><br> There three factors that affect the price of a PicturePlan&#8482;: square footage, location and service ordered. We use fair price structure that reflects actual effort made to get the results. The price per SF gradually drops with increasing footage. It is important to understand that we count MEASURED footage, which can differ from assessed footage. In addition to footage we charge a very reasonable driving fee for miles driven from our office to the property (first 10 miles free). CD brochures, links on Realtor.com, custom domains and aerial shots are extra. On average a 2000 SF PicturePlan&#8482; cost $127 with slight local variations. Use our simplified <a href="price.htm">estimator</a> to see how pricing works.</font></p> <p align="left"><font face="Verdana">There is a full estimator embedded into our <a href="http://www.vis-home.com/orders"> order form</a> so you know your price before ordering.</font></p> <p align="left"><font face="Verdana">Commercial properties are quoted over the phone.</font></p> <p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font size="4" face="Verdana"> <a name="Q. I was quoted one price on ordering form, but my bill is much higher. How come"> Q. I was quoted one price on the ordering form, but my bill is much higher. How come?</a><br> </font><font face="Verdana"><font size="4">A.</font><br> Our estimation is as precise as the information that you enter. Here is why your bill may be higher:<br> - you entered 2000 SF for a 4000 SF home; <br>- you ordered no CDs and later called us and asked to print 20 of them;<br>- you forgot to input a ZIP code;</font></p> <p align="left"><font face="Verdana">Our bill shows measured footage and services provided for each property. If you still feel that the bill is not correct please call us. We do not want to overcharge our clients, we survive on your repeat business.</font></p> <p align="left"><font face="Verdana">More often it happens that our bill is less than the estimation, but people usually do not have questions about that. </font></p> <p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font size="4" face="Verdana"> <a name="Q._I_already_have_floor_plan._Can_I_get_a_price_break_for_that"> Q. I already have a floor plan. Can I get a price break for that?</a><br> </font><font face="Verdana"><font size="4">A.</font><br> It depends on what kind of floor plan you have. Construction blueprints are not suitable for online presentation and have to be re-drawn. It will save some time at the property, but we will spend much more time re-drawing the plan. There is no discount for using these. We will only use construction blueprints in cases of unusual layouts or extreme hurry. </font></p> <p align="left"><font face="Verdana">Many newer houses have presentation or &quot;model&quot; floor plans. These can be scanned and used as a basis for PicturePlan&#8482;. It saves a little time so we offer a discount for using those. With very little exception though actual floor plans vary from the model and these variations won't be in the PicturePlan&#8482;.</font></p> <p align="left"><font face="Verdana">The floor plan should be presentable and suitable for scanning. The technician will help you decide what kind of floor plan you need to use - one scanned or one generated by us.</font></p> <p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left">&nbsp;</p> <p align="left"><font size="4" face="Verdana"> <a name="Q._Do_you_have_volume_discounts">Q. Do you have volume discounts?</a><br> </font><font face="Verdana"><font size="4">A.</font><br> Certainly, we love volume. Please call us to discuss your circumstances or better yet ask your broker to call us.</font></p> <p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font size="4" face="Verdana"> <a name="Q._How_much_extra_do_you_charge_for_driving_to_remote_locations">Q. How much extra do you charge for mileage?</a><br> </font><font face="Verdana"><font size="4">A.</font><br> We have several hubs in each service area. We count roundtrip mileage from the closest service hub to the property and charge per mile (first 10 miles are free). If you schedule more than one property in one location the mileage applies only to the first one. The full estimator embedded into our <a href="http://www.vis-home.com/orders"> order form</a> shows you price adjusted for driving. </font></p> <p align="left"><font face="Verdana">Call us for quote on driving to remote locations.</font></p> <p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font size="4" face="Verdana"> <a name="Q._How_do_I_pay_for_PicturePlan">Q. How do I pay for PicturePlan&#8482;?</a><br> </font><font face="Verdana"><font size="4">A.</font><br> Check with your broker. For some offices we have centralized billing, so we send the bill to your company and they pay us and charge your account later. If this is not the case, we expect full payment upon acceptance of the job. Use secure PayPal link that we send you to finish payment with your credit card. Personal or business checks are OK, just let us know that you prefer this form of payment.<p/> <p>Never send your Credit Card information over e-mail or not secured web site.</font></p> <p align="left"><font face="Verdana">We do not ask any money upfront for clients in good standing.</font></p> <p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font size="4" face="Verdana"> <a name="Q._What_happens_to_people_who_does_not_pay">Q. What happens to people who do not pay?</a><br> </font><font size="4" face="Verdana">A.</font><br> <font face="Verdana">You do not want to know.</font><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><b> <br> </b> </font><font size="4" face="Verdana"> <a name="Q._What_happens_to_people_who_does_not_pay">Q.</a></font><font face="Verdana"><font size="4"> <a name="How_long_it_takes_to_create_a_PicturePlan">How long does it take to create a PicturePlan&#8482;?</a></font><b><br> </b><font size="4">A.</font><br> About an hour per each 2000 sf measured. In cases of unusual layout it may take longer.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><font size="4">Q. <a name="Do_I_need_to_present_during_the_appointment">Do I need to be present during the appointment?</a></font><b><br> </b><font size="4">A.</font><br> No, you do not. You are more than welcome to watch our technicians doing their magic with laser measurers and pocket computers and chat with them (after they are done). You may help by locking/unlocking house, opening/closing blinds and keeping pets and kids out of the frame, but it is not necessary. We are a member of Board of Realtors and carry insurance so there is nothing to worry about</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left">&nbsp;</p> <p align="left">&nbsp;</p> <p align="left"><font face="Verdana"><font size="4">Q. <a name="Who_tells_you_what_shots_to_take">Who tells you what photos to take?</a><br> A.</font><br> Our technicians take 200 shots daily on average. They know what angle is best for different types of rooms and interiors. If you have a special request for a certain shot like original tiles or woodwork let us know when ordering - we will be happy to accommodate.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><b><br> </b><font size="4">Q. <a name="What_happens_if_there_is_overcast_or_rainy_day">What happens if I schedule for an overcast or rainy day? </a></font></font><font face="Verdana" size="4"><br>A.</font><font face="Verdana"> <br>Many people are surprised to learn that overcast is best for photography. There are no shadows and you can take photos of the exterior from all directions. On sunny days it is impossible to take shots against the sun. If your house faces north you simply can not take front photos on a sunny day. When overcast you can't get blue skys or clouds and the sky is plain white.</font></p> <p align="left"><font face="Verdana">We can not shoot exteriors during heavy rain or snow. In that case we complete the floor plan and interior shots, hoping to catch 10 minutes of not so bad weather to complete exteriors. If we can not get even that we can use your exterior shots. In the worst case we will return later, when our schedule allows.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><b><br> </b><font size="4">Q. </font><b> <a name="I_do_not_like_photos_that_you_took._What_now">I do not like the photos that you took. What now?</a><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>Quality of our photos is consistent. They are all made with the same equipment by the same people following the same rules. All PicturePlans&#8482; undergo QA. If you do not like our quality you should not order PicturePlans&#8482;. </font></p> <p align="left"><font face="Verdana">In the unlikely event that certain photos are technically incompetent (over- or under- exposed, fuzzy or blurry) we will try the following remedies:</font></p> <p align="left"><font face="Verdana">1. Substitute with another photo;</font></p> <p align="left"><font face="Verdana">2. Digitally enhance the photo;</font></p> <p align="left"><font face="Verdana">3. Drop the photo;</font></p> <p align="left"><font face="Verdana">4. Re-schedule and re-shoot at our expense ONLY if the photo can not be dropped (front shot or another key photo), fixed or substituted.</font></p> <p align="left"><font face="Verdana">We can not be held responsible for a house that is not presentable for the photo shoot. We can clone out a dog feeder, dirty dumpster or hanging wire, but within certain limits. We can open and close blinds, doors and toilet lids, but we do not make beds, do dishes or laundry. We do our best to cover imperfections, but ...</font></p> <p align="left"><font face="Verdana">We can not discuss issues like &quot;all your photos suck&quot;. In that case you probably have to find another vendor.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left">&nbsp;</p> <p align="left"><font size="4" face="Verdana">Q. </font><font face="Verdana"> <font size="4"><a name="How_PicturePlan_gets_to_MLS">How does PicturePlan&#8482; get to MLS?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>Each MLS has it's own rules. As per March 2006 Realcomp online has automatic feed and MIREALSource gets PicturePlans&#8482; via e-mail. So for these two we post links, given an MLS number is assigned. For Ann Arbor Board and both Chicago systems it is the responsibility of the listing agent. If you want to post PicturePlans&#8482; on MLS yourself, call us and we will explain to you step by step what to do. Make sure you post your link to an UNBRANDED version of PicturePlan&#8482;. Most boards frown upon agent photos and contact information in MLS, and some even impose fines.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><b><br> </b></font><font size="4" face="Verdana">Q.</font><font face="Verdana"><font size="4"> <a name="Why_my_PicturePlan_is_not_on_Realtor.com">Why is my PicturePlan&#8482; not on Realtor.com?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>These are the possible reasons:</font></p> <p align="left"><font face="Verdana">1. The listing is too young. It takes a couple of days for MLS to feed new listings to the Realtor.com database. If you do not see the listing at all, there is a good chance you won't see the attached PicturePlan&#8482; either.</font></p> <p align="left"><font face="Verdana">2. You re-listed a property and forgot to notify us. E-mail us old and new MLS numbers and we will restore the link in no time.</font></p> <p align="left"><font face="Verdana">3. You forgot to order this option. Please do not try to save $20 here. That's the place where 70% of buyers shop for houses. Order immediately!</font></p> <p align="left"><font face="Verdana">4. You provide us with a bad MLS and/or ZIP code. MLS should match ZIP, otherwise it is rejected.</font></p> <p align="left"><font face="Verdana">In any such case let us know. You want your PicturePlan&#8482; to be on Realtor.com, and so do sellers and buyers.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><b><br> </b></font><font size="4" face="Verdana">Q. </font><font face="Verdana"> <font size="4"><a name="Can_I_use_your_photos_for_MLS_and_other_purposes">Can I use your photos for MLS and other purposes?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>That's a very smart thing to do. For web use do the following:</font></p> <p align="left"><font face="Verdana">1. Click on the magnifying glass icon above the photo;</font></p> <p align="left"><font face="Verdana">2. Position mouse over the enlarged photo;</font></p> <p align="left"><font face="Verdana">3. Click right mouse button and select &quot;Save as...&quot; option from the context menu that pops up.</font></p> <p align="left"><font face="Verdana">4. Save the photo in a place that you know how to find later (My Pictures folder for example)</font></p> <p align="left"><font face="Verdana">For printing purposes you will need originals. You have to wait for your CD brochure or request a specific photo from us. It will be emailed to you (the original photos are very large files so do not request many - your mail can reject large attachments). </font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><b><br> </b></font><font size="4" face="Verdana">Q. </font><font face="Verdana"> <font size="4"><a name="Why_printable_brochure_does_not_work">Why does my printable brochure not work?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>There are different &quot;does not work&quot;s. If it says &quot;page can't be found&quot; we should know about it and most likely it can be fixed in minutes.</font></p> <p align="left"><font face="Verdana">If it shows a white screen of Adobe Reader and hangs, or you can see it on one computer but not on another, you probably have a slow internet connection. In many cases cleaning your temporary files helps. In MS Internet Explorer click &quot;Tools-&gt;Internet Options-&gt;Delete Temporary Files&quot; If you do not remember the last time you did this the operation will take a while, but after that your explorer will run much better.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"><b><br> </b></font><font size="4" face="Verdana">Q.</font><font face="Verdana"><font size="4"> <a name="I_just_re-listed_property._Is_my_PicturePlan_lost">I just re-listed property. Is my PicturePlan&#8482; lost?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>Not at all. Just send us your old and new MLS number and we will re-instate it free of charge.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"> &nbsp;<b><br> </b></font><font size="4" face="Verdana">Q. </font><font face="Verdana"> <font size="4"><a name="How_long_you_will_host_PicturePlan">How long will you host my PicturePlan&#8482;?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>As long as you need to sell it. We keep archives of all the jobs we've done, but it is a good idea to hold on to your CD brochure, as it is your own archived copy. It can even be used if you sell the same property again.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"> &nbsp;<b><br> </b></font><font size="4" face="Verdana">Q. <a name="I received statistics about online viewings of my PicturePlan"></a> </font><font face="Verdana"> <font size="4"><a name="How_long_you_will_host_PicturePlan0">I received statistics about online viewings of my PicturePlan&#8482;. What these numbers are ?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>The numbers in your report tell you how much attention the PicturePlan<a name="How_long_you_will_host_PicturePlan2">&#8482;</a><font size="2"> </font> draws.</font></p> <p align="left"><font face="Verdana">Summary averages the numbers for easy understanding. Showing is counted as sequence of the web requests (hits) coming from the same computer (or computer network) during one day. </font></p> <p align="left"><font face="Verdana">Duration of a median showing shows how much time most of the visitors spent exploring the PicturePlan<a name="How_long_you_will_host_PicturePlan3">&#8482;</a> </font></p> <p align="left"><font face="Verdana">List of showings gives you more detailed information: date and duration of each showing, number of hits performed during the showing and internet ID of the computer where these requests were made from (IP).</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font face="Verdana"> &nbsp;</font></p> <p align="left"><font size="4" face="Verdana">Q. How do you collect your statistic data for online viewings</font><font face="Verdana"><font size="4"><a name="How do you collect your statistic data for online viewings">?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>When someone clicks on PicturePlan<a name="How_long_you_will_host_PicturePlan4">&#8482;</a> link from Realtor.com or other web site we count the first hit and start the showing. As soon as this person clicks hotspot to see different picture we count another hit. When the user exit the PicturePlan or close the browser window we record end of the session. If this or different user opens the PicturePlan<a name="How_long_you_will_host_PicturePlan4">&#8482;</a> from the same computer during the same day we re-open the session and continue counting. We can not tell if this is the same person or someone else.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font size="4" face="Verdana">Q. <a name="How can I find prospect e-mail or other contact information out of IPs in your report"> </a>How </font> <font face="Verdana"> <font size="4">can I find prospect e-mail or other contact information out of IPs in your report<a name="How_long_you_will_host_PicturePlan5">?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>You can not. The only thing you can find is a vague geographic location of the Internet provider for each showing. Imagine computer in public library, or internet cafe. There is no way to tell who is behind the keyboard. You can't even tell who was the user if request was made from laptop connected to wi-fi in Starbucks or Borders. You only know who provide the Internet access to this user.</font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left"><font size="4" face="Verdana">Q. <a name="Why some dates in my report are in the future"></a>Why some dates in my report are in the future</font><font face="Verdana"><font size="4"><a name="How_long_you_will_host_PicturePlan5">?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>We get the showing time from the computer which runs the browser. Some computer clocks are not set correctly. That's why we can get timestamps ranging from 1970 and up. </font></p><p align="right"><font face="Verdana" size="1"> <a href="#Frequently Asked Questions.">Back to questions</a></font></p> <p align="left">&nbsp;</p> <p align="left"><font size="4" face="Verdana">Q. <a name="Why do I need these reports"></a>Why do I need these reports</font><font face="Verdana"><font size="4"><a name="How_long_you_will_host_PicturePlan5">?</a></font><b><br> </b></font><font face="Verdana" size="4">A.</font><font face="Verdana"> <br>You ordered PicturePlan<a name="How_long_you_will_host_PicturePlan4">&#8482;</a> with a purpose to show buyers the subject property. The viewing report is a tool to find out how good the PicturePlan<a name="How_long_you_will_host_PicturePlan4">&#8482;</a> serves the purpose.</font></p> <p align="left"><font face="Verdana">When there is no physical showings of a house sellers are getting nervous sometimes. You can share this report with the seller to show the activity and it may be used to persuade the sellers to reduce the price: &quot;There is a lot of online showings, but no one is interested! Probably price is not right?&quot;. </font></p> <p align="left"><font face="Verdana">We know a case when seller was very upset that nobody comes to see the house and blamed agent for bad job on marketing. This report saved the listing.</font></p> <p align="left"><font face="Verdana">You can also spot out of town people looking for the property by looking of the list of IPs.</font></p><p align="right"><font face="Verdana" size="1"> <a href="http://www.vis-home.com/faq.htm#FAQstats">Back to questions</a></font></p> </span><b><span class="list"> <UL> <LI> <BR> </UL> </span> </p> </td><td valign="top"> &nbsp;<br> </td><td valign="top" align="center" width="135"> <script language="JavaScript" src="sidebar.js"></script> </td></tr></table> <p>&nbsp;</p> <!-- CONTENT TABLE --> </td></tr></table> <!-- SPLIT TABLE --> </td></tr></table> <!-- OUTER TABLE--> <!-- PAGE TABLE--> </TD></TR><TR><TD VALIGN="BOTTOM"> <img src="picts/stretchbar.jpg" width="100%" height="28" alt="image"><br> <!-- COPYRIGHT --> <TABLE cellpadding="0" cellspacing="0" border="0" width="100%" background="picts/bottom-shade.gif"><tr><td WIDTH="10"> <IMG SRC="picts/spacer.gif" HEIGHT="30" WIDTH="10" border="0" alt="image"><BR> </td><td ALIGN="left" VALIGN="middle"> <script language="JavaScript" src="copyright.js"></script> </td><td ALIGN="right" VALIGN="middle"> <script language="JavaScript" src="copyright-allwebco.js"></script> </TD><td WIDTH="10"> <IMG SRC="picts/spacer.gif" HEIGHT="10" WIDTH="10" border="0" alt="image"><BR> </td></tr></table> <!-- COPYRIGHT --> </td></tr></table> <!-- END PAGE TABLE--> </BODY> </HTML>